“Murray always kept us updated. We didn’t need to call him once.”
George & Ema, Everton Hills, QLD
Tell us about the property you were selling.
When my wife Ema and I decided to sell the Sunshine Coast investment property that we’d owned for six years, we knew that a good sale price would consolidate our financial position and help ensure a solid future for our kids.
How did you feel about the process of selling?
A good result wasn’t our prime concern. Ultimately, we got the price we wanted, but the WAY we got it was the most important thing to us.
Why did you use RateMyAgent?
After doing our own research, we came up with a shortlist of three agents. Two of them referred us to RateMyAgent to look at the properties they'd recently sold, and read the vendor's reviews.
How did RateMyAgent help you?
Reading the reviews gave us a clearer idea of the type of real estate we wanted. We wanted to deal with a boutique family-style agency rather than a larger firm. We didn’t necessarily want to deal with the agent who had sold the most properties in the area. We wanted personalised service from an agent who had a genuine interest in helping us.
While we were looking at other agents’ profiles, Murray Steele of Steele Property popped up. We liked what we saw – his emphasis on personalised service, and what vendors had said about him in their reviews.
We chose Murray, and he was definitely the right person for the job. He was honest and straightforward. He had a hunger to help clients, and didn’t try to overwhelm us with fast talk.
Murray also provided something that I believe is lacking in today’s world: a strong commitment to client service. I’m in my late 30s – and maybe I’m a bit old-fashioned for a member of Generation Y – but I believe that a bit of pride and effort go a long way. Murray always kept us updated. We didn’t need to call him once.
Would you recommend RateMyAgent, and why?
We found RateMyAgent just as valuable in helping us identify the values that were important to us and the kind of agent we wanted to deal with, as it was in helping us choose the actual agent. It showed us that a little bit of research can go a long way.
Valerie & Norman
Port Lincoln, SA
"We were very motivated to sell the investment property, but not being from Melbourne, we didn’t know who the good agents in the area were. The managing agent put it on the market, but nothing happened. We really wanted to get things moving."
"I wanted somebody who would be sensitive to our situation and had experience in selling the homes of couples who had split up."
Beacon Hill, NSW
"I wanted to know that they were really ‘on our side’; that they would work hard for us in a falling market. During past sales I often had the feeling that the agent was on our side before we engaged them but not afterwards."
"I was also reassured by the credibility of the reviews on RateMyAgent. When you’re nervous about selling, it’s great to be able to see the experiences of people who actually sold with a particular agent."
South Morang, VIC
"Without the objective information from RateMyAgent, I could have got 10 agents in to do appraisals, and I still would have had no idea who was the best one to go with."
"I was looking for an agent who would get the job done with a minimum of fuss. I found the reviews very helpful, as they talked about the level of service that various agents provided. This really helped the decision-making process."
Australia's No. 1 real estate agent reviews and ratings website. RateMyAgent helps homeowners search for, shortlist, and ultimately engage the right agent to sell their property.